Refund policy
Return Window
We offer a 30-day return policy from the date you receive your item.
Eligibility
To be eligible for a return, your item must be:
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In the same condition as received
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Unworn or unused
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With original tags and packaging
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Accompanied by a receipt or proof of purchase
How to Start a Return
To initiate a return, please contact us at info@settlepost.shop.
We will provide you with a return address and a prepaid return shipping label if applicable.
Please note: Returns sent without prior authorization will not be accepted.
Damages or Issues
Please inspect your order upon delivery. If the item is defective, damaged, or incorrect, contact us immediately at info@settlepost.shop so we can resolve the issue.
Non-Returnable Items
The following items cannot be returned:
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Perishable goods (e.g., food, flowers, plants)
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Custom or personalized products
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Personal care items (e.g., beauty products)
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Hazardous materials, flammable liquids, or gases
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Sale items or gift cards
Exchanges
To exchange an item, please return the original product following the return process above. Once the return is accepted, you may place a new order for the desired item.
Refunds
After we receive and inspect your return, we will notify you of the approval status. If approved, your refund will be processed to the original payment method within 10 business days.
Please allow additional time for your bank or credit card company to complete the transaction.
If you haven’t received your refund after 15 business days from our approval notice, contact us at info@settlepost.shop.
Return Shipping & Costs
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Returns due to our error (defective, damaged, or incorrect item) will have shipping costs covered by us.
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Returns for other reasons are the customer’s responsibility.
Contact Information
For any questions regarding returns or refunds, please contact us:
Email: info@settlepost.shop
Phone: +1 618-559-0163
Address: 1011 W Citation Dr, Chandler, AZ 85224-2340, United States
Service Hours: Monday–Friday, 9:00 AM–6:00 PM CST